MossWood support

Questions, bugs or billing? Email team@getmosswood.com, and include your iPhone model, iOS version and what happened.

Email us
MossWood's gardener

Billing

All subscriptions are handled by Apple. To cancel, on your iPhone go to Settings > your name > Subscriptions > MossWood > Cancel Subscription. Apple handles all payments, so we can't cancel or refund for you, but Apple can at reportaproblem.apple.com.

Frequently asked questions

Is MossWood free?

You get 7 days free with everything included. After that it's $39.99 a year. Cancel anytime before the trial ends and you won't be charged.

How do I cancel?

On your iPhone: Settings > your name > Subscriptions > MossWood > Cancel Subscription. Apple handles all payments, so we can't cancel or refund for you, but Apple can at reportaproblem.apple.com.

How does plant identification work?

Take a clear photo of a leaf, flower or the whole plant. MossWood compares it with known plants and shows the closest match. If it isn't right, tap “See other matches”.

Can it tell what's wrong with my plant?

Switch to Diagnose and take a photo of the problem. You'll see the likely cause and steps to fix it. Photos can't show everything (roots, for example), so for serious problems a local nursery is worth a visit.

Does it tell me if a plant is safe for my cat or dog?

Yes. Each plant shows whether it's listed as toxic to cats and dogs. If your pet has eaten something, call your vet straight away.

Does it work for outdoor plants?

Yes: garden plants, balcony pots, trees and the plants you see on a walk.

Is there an Android app?

Not yet. MossWood is on iPhone first.

How do I contact you?

Email team@getmosswood.com .

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